1. Scope
These Terms & Conditions apply to vehicle glass repair, replacement and related services provided by the Company.
2. Booking Requests
All bookings submitted through the website, contact centre or other channels are subject to confirmation by the Company. The Company reserves the right to contact the customer to verify or clarify booking information.
3. Customer Information
The customer is responsible for providing accurate vehicle, contact and insurance information. Incorrect or incomplete information may affect pricing, availability or appointment scheduling.
4. Pricing
Any prices presented before confirmation are indicative unless expressly stated otherwise. Final pricing may depend on vehicle specifications, parts availability, insurance approval and service requirements.
5. Appointment Changes and Cancellation
Customers may request cancellation or rescheduling before the appointment. The Company reserves the right to reschedule appointments due to operational requirements, safety considerations, supplier constraints or force majeure.
6. Service Delivery
The Company will perform services with reasonable skill and care. Customers are responsible for ensuring that the vehicle is available at the agreed time and location.
7. Vehicle Collection
Where a vehicle is left at a workshop, customers should collect the vehicle within a reasonable period after notification that the work has been completed.
8. Warranty
Services are covered by applicable statutory rights and any warranty policy communicated by the Company. Warranty does not cover damage resulting from misuse, accidents, external impact or unauthorized third-party intervention.
9. Limitation of Liability
To the extent permitted by applicable law, the Company's liability shall be limited to direct damages resulting from its proven fault. The Company shall not be liable for indirect, consequential or economic losses.
10. Personal Data
Personal data is processed in accordance with the Company's Privacy Policy and applicable data protection legislation, including GDPR.
11. Force Majeure
The Company shall not be liable for delays or failure to perform obligations caused by events beyond its reasonable control.
12. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of the Grand Duchy of Luxembourg. Any dispute shall be submitted to the competent courts of Luxembourg, subject to mandatory consumer protection rules.
13. Company Information
Autoglas Luxembourg, Import-Export S.à r.l.
43, Rue de Luxembourg
L-8077 Bertrange
Luxembourg
VAT No.: LU15507335
E-mail: info@autoglas.lu
Tel: +352 290 150